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vbell:how_to_export_a_log_file [2019/02/25 17:36] (current)
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 +====== How To Export A Log File ======
  
 +To export a log file on Vbell, please follow the steps:
 +
 +  - IOS:
 +    ​
 +Press Menu button, and press "​Advance Settings"​.
 +
 +{{:​3.vbell:​log-main.png?​400 |}}{{ :​3.vbell:​log_menu.png?​400 |}}
 +
 +Change the "Log Level" to "​7",​ and fill in the "Log Server"​ and "Log Port"​(It is 47.75.49.149 with port 108 ). After all, press "​Save"​. Then, you need to reproduce the issue, so that the log would be captured.
 +
 +{{ :​3.vbell:​log-settings.png?​400 |}}
 +    ​
 +After reproducing the issue, please go back to the "​Advance Settings"​ and press the Upload button on right top.
 +
 +{{ :​3.vbell:​log-upload.png?​400 |}}
 +
 +<note important>​You must remember the time when you press the Upload button, so that the engineers can find the logs.</​note>​
 +
 +  - Android:
 +
 +Press Menu button, and press "​Advance"​ to go to the advance settings interface.
 +
 +{{:​3.vbell:​android-main.png?​400 |}}{{ :​3.vbell:​android-menu-advance.png?​400 |}}
 +
 +Change the "Log Level" to "​7",​ and then reproduce the issue.
 +
 +{{ :​3.vbell:​android-advance_settings.png?​400 |}}
 +
 +After reproducing the issue, go back to the menu interface. Press "​Developer"​ and then press "​Export Log". Select the path to save this log file by pressing "​Browser"​ button, after that, press "​Export"​ button and send it to your technical support.
 +
 +{{:​3.vbell:​android-developer.png?​400 |}}{{ :​3.vbell:​android-export.png?​400 |}}
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 +    ​