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What to do if users forget the password for both web gui and settings

Solution 1: Please try the default password “admin”.

Solution 2: For IP phone R5X and R6X series, follow the steps below:

Step 1: Power up the phone and keep pressing the “Home” button on the keypad.

Step 2: the phone will enter the “RESUME MODE” and press the “Reset” to reset the phone to factory settings.

Solution 3: For doorphone and indoor monitor, you can do the factory reset for them. Please refer to

Indoor monitor How to do factory reset

Outdoor station How to do factory reset in R2X