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others:what_to_do_if_failed_to_register_sip_extension [2019/03/06 10:15]
127.0.0.1 external edit
others:what_to_do_if_failed_to_register_sip_extension [2019/04/01 17:59] (current)
neil
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 ====== What to do if failed to register SIP extension ====== ====== What to do if failed to register SIP extension ======
  
-<ff sans-serif><​fs medium>​There are some methods for users to check the problem when the SIP account ​register ​fail on devices.</​fs>​\\ ​+<ff sans-serif><​fs medium>​There are some methods for users to check the problem when the SIP account ​registers ​fail on devices.</​fs>​\\ ​
 </ff> </ff>
 \\ <fs medium><​ff sans-serif>​**Cause 1**: Wrong account information.</​ff></​fs>​\\ ​ \\ <fs medium><​ff sans-serif>​**Cause 1**: Wrong account information.</​ff></​fs>​\\ ​
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 <fs medium><​ff sans-serif>​Go to the device'​s web - Account - Basic. Check all the corresponding parameter and click "​Submit"​ to accept the change.</​ff></​fs>​\\ ​ <fs medium><​ff sans-serif>​Go to the device'​s web - Account - Basic. Check all the corresponding parameter and click "​Submit"​ to accept the change.</​ff></​fs>​\\ ​
 <fs medium><​ff sans-serif>​For more details about these parameters, please refer to:</​ff></​fs>​ [[1.outdoor_station:​feature_guides:​how_to_register_r2x_to_sip_proxy_server|]] or [[2.indoor_monitor:​feature_guides:​how_to_register_sip_account|]] <fs medium><​ff sans-serif>​For more details about these parameters, please refer to:</​ff></​fs>​ [[1.outdoor_station:​feature_guides:​how_to_register_r2x_to_sip_proxy_server|]] or [[2.indoor_monitor:​feature_guides:​how_to_register_sip_account|]]
-\\ {{ :​9.others:​check_account_information.png?​nolink&​400 |}}\\ +\\ {{ :​9.others:​check_account_information.png?​nolink&​400 |}} 
 +\\ 
 \\ <ff sans-serif><​fs medium>​**Cause 2**:  Account has been registered by other devices.</​fs></​ff>​ \\  \\ <ff sans-serif><​fs medium>​**Cause 2**:  Account has been registered by other devices.</​fs></​ff>​ \\ 
 \\ <fs medium><​ff sans-serif>​**Solution 2:** Please check whether this account have already been registered by other other devices. If so, please try an new account to test it.</​ff></​fs>​\\ ​ \\ <fs medium><​ff sans-serif>​**Solution 2:** Please check whether this account have already been registered by other other devices. If so, please try an new account to test it.</​ff></​fs>​\\ ​
 +\\  
 +\\ 
 <fs medium><​ff sans-serif>​**Cause 3**: If the server support the RPort, it will check whether the via message with the rport parameter when receiving the request.</​ff></​fs>​ <fs medium><​ff sans-serif>​**Cause 3**: If the server support the RPort, it will check whether the via message with the rport parameter when receiving the request.</​ff></​fs>​
 <fs medium>​\\ ​ <fs medium>​\\ ​
 \\ <ff sans-serif>​**Solution 2**: Go to the **devcie'​web - Account - Advanced - NAT**. Enable the "​RPort"​. if enabled, it will add Remote Port into outgoing SIP message for designated account.</​ff></​fs>​\\ ​ \\ <ff sans-serif>​**Solution 2**: Go to the **devcie'​web - Account - Advanced - NAT**. Enable the "​RPort"​. if enabled, it will add Remote Port into outgoing SIP message for designated account.</​ff></​fs>​\\ ​
 {{ :​9.others:​nat_rport.png?​nolink&​400 |}} {{ :​9.others:​nat_rport.png?​nolink&​400 |}}