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others:warranty_and_repairs:rma_procedure [2020/01/16 11:17]
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others:warranty_and_repairs:rma_procedure [2020/01/16 11:18] (current)
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 <fs medium><​ff sans-serif>​3. Once the RMA procedure is started, AKUVOX Technical Support will send customer an RMA application form containing detailed instructions and policies to ensure quick delivery. Customer must outline the details of defect or improper operation. A description of any tests performed, and the associated results, will help to identify the root cause.</​ff></​fs>​ <fs medium><​ff sans-serif>​3. Once the RMA procedure is started, AKUVOX Technical Support will send customer an RMA application form containing detailed instructions and policies to ensure quick delivery. Customer must outline the details of defect or improper operation. A description of any tests performed, and the associated results, will help to identify the root cause.</​ff></​fs>​
  
-<fs medium><​ff sans-serif>​This approach ensures that the problem could not be addressed remotely thereby requiring the product to be returned for repair. After the RMA application is completed and submitted, customer need send the RMA form to techsupport@akuvox.com,​ and AKUVOX Technical Support will provide the customer an RMA number.</​ff></​fs>​+<fs medium><​ff sans-serif>​This approach ensures that the problem could not be addressed remotely thereby requiring the product to be returned for repair. After the RMA application is completed and submitted, customer need send the RMA form to support@akuvox.com,​ and AKUVOX Technical Support will provide the customer an RMA number.</​ff></​fs>​