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others:checklist_for_common_problems [2019/03/06 10:15]
127.0.0.1 external edit
others:checklist_for_common_problems [2019/04/12 19:54] (current)
shirley [Table]
Line 10: Line 10:
 |  Upgrade ​   |  All               | After upgrade to a new firmware, the version is still the same                                                                                                                                                                     | 1. Please check whether the fimeware version that going to upgrade is already the same as the current version. \\ 2. Please check whether the version is used for this model.\\ 3. Please check during downloading the firmware whether the device shows" Poor network"​. If so, please check the network speed and change to a better network environment. ​ | |  Upgrade ​   |  All               | After upgrade to a new firmware, the version is still the same                                                                                                                                                                     | 1. Please check whether the fimeware version that going to upgrade is already the same as the current version. \\ 2. Please check whether the version is used for this model.\\ 3. Please check during downloading the firmware whether the device shows" Poor network"​. If so, please check the network speed and change to a better network environment. ​ |
 |  Unlock ​    ​| ​ Door phone        | 1.Doorphone cannot unlock when receiving the DTMF code\\ 2. Doorphone cannot unlock when receiving the http command ​                                                                                                               | 1. Please go to phone'​s web - Intercom - Relay and check the DTMF code.\\ 2. Please check the other side is on the contact list or push button number of the doorphone.\\ 3. Please go to phone'​s web - Intercom - Relay and check whether the "open relay via http" is enable and the account/​password is correct. ​                                        | |  Unlock ​    ​| ​ Door phone        | 1.Doorphone cannot unlock when receiving the DTMF code\\ 2. Doorphone cannot unlock when receiving the http command ​                                                                                                               | 1. Please go to phone'​s web - Intercom - Relay and check the DTMF code.\\ 2. Please check the other side is on the contact list or push button number of the doorphone.\\ 3. Please go to phone'​s web - Intercom - Relay and check whether the "open relay via http" is enable and the account/​password is correct. ​                                        |
-|             ​| ​                   |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                             |