Akuvox technical support guide

About Akuvox

AKUVOX (XIAMEN) NETWORKS CO., LTD., a subsidiary of Star-net Group, is a global leading brand of smart intercom. Akuvox’s mission is to deliver better communication and greater security, driven by which we have been investing heavily in R&D annually and continuously fostering software and hardware development capability.

Akuvox is well-positioned to provide overseas mid-to-high end markets with innovative intercom solutions. We have developed full-range intercom products and been converging vast fields of technologies, including IP communications, intercom, security, artificial intelligence and cloud. The Star-net’s world-class and ISO-certified facility, which boasts of a monthly production capacity of 150+ thousand pcs, is at our disposal to deliver on our commitments to clients.

Welcome to Akuvox Technical Support

Thank you for choosing Akuvox products, solutions and services. Akuvox aim to be here to build a healthy and mutual benefit relationship. Akuvox offers technical support to help worldwide customers to deliver better communication and greater security,. Our highly-trained technical support team is available to help you quickly and easily use, deploy and troubleshoot Akuvox products. In addition, Akuvox provides a wide varietyof online materials to answer your questions and help you to solve simple issues by yourselves.

Through Akuvox Support you can expect: * Answers to your questions about the Akuvox products, solutions and services as well as all kind of techincal matters * Assistance in identifying and verifying the causes of issues with your Akuvox products * Software updates, product documentations and technical videos You can either enter our community forum to post your need, or send an email to Akuvox Technical Support Team (techsupport@akuvox.com) directly. And Akuvox Technical Support engineers will be working with you at any time throughout the day, and respond directly to your questions to resolve technical issues

About Akuvox Technical Support Team

Akuvox technical support team members are experts in all of Akuvox product lines. In addition, our technical support engineers have completed whole internal training and are very experienced. Akuvox technical support engineers are reliable for all the questions and issues troubleshooting. They are playing the part of bridge with all departments in Akuvox, e.g. R&D Team and Product Team in order to provide the best solution for customer’s requests.

Akuvox Support Center

With the Akuvoxsupport team, your technical issues will be resolved quickly, in the meanwhile you can access to our support resources 24×7 and search answers by yourselves on Akuvox Support Center.
Please see below overview of Akuvox support resources. Akuvox support website is a centralized place for all the following activities:
WIKI: search and find answers via Akuvox Knowledge Base Akuvox Wiki Forum: find and download productdocuments/Release note/Firmware/Tools Akuvox Forum
Once you are active user on Akuvox support website, you can login the system using your credentials and enjoy all Akuvox support service.

Akuvox Forum Account Registration

Akuvox support account can login Akuvox Forum Website, To apply for Akuvox support account, please click:
Forum Register

1. It is recommended to use the company email address to register the forum account
2. Once registered, please send an email with your basic information(where are you from, etc ) to support@akuvox.com to activate your account.
3. After you submit application, Akuvox will verify or activate your account within 24 hours.

Akuvox Support Flow

Akuvox follows below process when a technical issue need to be reported.