How to setup DND and forward

Call Forward

Introduction

Call Forward is a telephony feature that is used to redirect an incoming call to the specific third party. Users can redirect the incoming call based on different scenarios. Typically, the IP phone supports three call forward modes: Always Forward/ No Answer Forward/Busy Forward.

  • Always Forward redirects all incoming call to the specific third party in all situations.

  • No Answer Forward allows called party to redirect the calls to the specific phone number only when the incoming call is not answered within a specific number of rings.

  • Busy Forward allows called party to redirect the incoming call to the desired destination only when the called party is busy or unable to answer it.

  • On code & off code: Once you configure the correct off code& on code, the device will send the corresponding code to the server, then the server will therefore react according to the received code.

Configuration on BroadSoft

1.Log in to the BroadSoft server with provided user name and password, go to the path Group - User(select one user) - Incoming Calls. Click Call Forwarding Always/Call Forwarding Busy/Call Forwarding No Answer.

2.Enable the Call Forward, specify the destination on the web page, and select the tick box for playing ring reminder when call is blocked. Click the OK button to apply the change and return to the main menu.

3.Look up call forward on-code & off-code on the server. Go to the path Group - User - Utilities - Feature Access Codes and check Call Forward’s Off code and On code. Record the related code for late usage.

Configuration on Akuvox IP Phones

There are two ways to configure Call Forward on Akuvox IP phone. One is using web interface, the other is configuring via the IP phone itself.

Configure Call Forward via web interface

1.Fill in the BroadSoft account information on the IP phone. It is similar with registering a conventional account. Users need to go to the path Intercom - Basic - Transport Type on the device web GUI to configure the “Transport Type” to TCP.

2.Once you finish the account setup, go to the device website and go to the path Phone - Call Feature - Forward Transfer. Fill in the corresponding code on the web page.

Configure Call Forward via IP Phone device

Go to the main menu on Akuvox IP phone, select Features - Call Forward - Always Forward / Busy Forward / No answer Forward to configure related value.

DND

Introduction

  • DND stands for Do not Disturb, which is used to block any incoming call. When off code or on code are empty, the device just blocks any incoming call locally, and there will be a miss call prompt displayed on the screen.

  • On code & off code: Once you configure the correct off code, on code, the device will send the corresponding code to the server, server will therefore react according to the received code. When DND is on, the server will block any incoming call without a miss call prompt on the device.


Configuration on BroadSoft

1.Log in the BroadSoft server with provided user name and password, go to path Group - User - IncomingCalls and click Do Not Disturb. 2.Enable Do Not Disturb (Select the tick box for playing ring reminder when call is blocked ). Click the OK button to apply the change and return to the main menu. 3.Look up the DND on-code & off-code on the server. Login to the BroadSoft server and go to the path Group - User - Utilities - Feature Access Codes and check Call Forward’s Off code and On code. Record the related code for late usage.

Configuration on Akuvox IP Phones

There are two ways to configure the DND on Akuvox IP phone. One is using web interface, the other is configuring via the IP phone.

Configure DND via web interface

1.The approach has been discussed in the Call Forward section, however, note that the transport type must be TCP in this case. Users can go to the path Intercom - Basic - Transport Type on the device web GUI to configure the “Transport Type” as the TCP.

2.Once you finish the account setup, go to the path Phone - Call Feature - Forward Transfer on device web GUI. Fill in the corresponding code on the web page then click the submit button to apply the change.

Configure DND via IP phone device

Go to the main menu on Akuvox IP phone, select Features - DND code, enable DND and fill in the related on code & off code if necessary.