How to setuo call pickup

Instruction

Specified call pickup

Specified call pickup can answer the specified user’s incoming call. For instance, Secretary can directly pick up the call if the boss is away or inconvenient to answer the call.

Group call pickup

Group call pickup is a multiuser service that allows selected users to answer any ringing line within their call pickup group. And it needs to set up the group members previously. If there were some calls from the group simultaneously, users should press the group call pickup key to answer the first incoming call.

Specified Call Pickup Configuration

1.Register a BroadSoft account. It is similar with registering a conventional account. Users need to go to the path Intercom - Basic - Transport Type on the device web GUI to configure the “Transport Type” as the TCP.

2.To check the current available pickup numbers. Login to the BroadSoft server via its website and go to the Path Options - Profile - Users to check.

3.DSS Key for specified call pickup. Login to the device website and go to the path Phone - Key/Display - Line Key to configure.

4.Check the specified call pickup code. Login to the BrpadSoft server via its website and go to the path Group - User - Utilities - Feature Access Codes to check.

5.Login to the device website and go to the path Phone - Key/Display - Line Key to configure parameters for specified pickup.

Value: Example: “*97+2404984721”. *97 is a code of specified pickup, 4721 is the number of pickup;

Account: It is an allowed pickup account.

A sample configuration as shown below:

When the specified user is away or inconvenient to answer the phone, the other one can pick up the call via his/her own phone by pressing the configured specified call pickup key or enter specified call pickup code.

Group call pickup Configuration

1.Register a BroadSoft account. It is similar with registering a conventional account. Users need to go to the path Intercom - Basic - Transport Type on the device web GUI to configure the “Transport Type” to TCP.

2.To set up a new group or modify the group name and members. Login to the BroadSoft server via its website and go to the Path Options - Services - Call Pickup to configure.

3.DSS key for group call pickup. Login to the device website and go to the path Phone - Key/Display - Line Key to configure.

4.Check the group call pickup code. Login to the BroadSoft server via its website and go to the path Group - User - Utilities - Feature Access Codes to check.

5.Login to the devices website and go to the path Phone - Key/Display - Line Key to configure parameters for group call pickup.

Value: It is a feature access code of pickup. Example: *98.

Account: It is an allowed pickup account.

A sample configuration as shown below:

When some members in the same call pickup group, one of them is away or inconvenient to answer the call, the other member can pickup the call via his/her own phone by pressing the configured group call pickup key or enter group call pickup code to answer the phone.