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6.multimedia_video_phone:features_and_configurations:how_to_set_up_call_forward [2019/01/29 17:12]
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-====== How to setup call forward ====== 
-===== Introduction ===== 
-<fs medium><​ff sans-serif>​Call Forward is a telephony feature that is used to redirect an incoming call to the specific third party. Users can redirect the incoming call based on different scenarios. Typically, the IP phone supports three call forward modes: Always Forward/ No Answer Forward/​Busy Forward.</​ff></​fs>​ 
-<fs medium><​ff sans-serif>​**Always Forward** redirects all incoming call to the specific third party in all situations. ​ \\ 
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-**No Answer Forward** allows called party to redirect the calls to the specific phone number only when the incoming call is not answered within a specific number of rings.\\ 
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-**Busy Forward** allows called party to redirect the incoming call to the desired destination only when the called party is busy or unable to answer it. \\ 
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-**On code & off code**: Once you configure the correct off code& on code, the device will send the corresponding code to the server, then the server will therefore react according to the received code</​ff>​.</​fs> ​ 
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-===== Configuration on BroadSoft ===== 
-<fs medium><​ff sans-serif>​1.Log in the BroadSoft server with provided user name and password, go to Group->​User(select one user)->​Incoming Calls. Click Call Forwarding Always/Call Forwarding Busy/Call Forwarding No Answer.</​ff></​fs>​ 
-{{ :​6.multimedia_video_phone:​features_and_configurations:​video_foward1.png?​nolink |}} 
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-<fs medium><​ff sans-serif>​2.Enable the Call Forward, specify the destination on the web page, and select the tick box for playing ring reminder when call is blocked. Click the OK button to apply the change and return to the main menu.</​ff></​fs>​ 
-{{ :​6.multimedia_video_phone:​features_and_configurations:​video_foward2.png?​nolink ​ |}} 
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-<fs medium><​ff sans-serif>​3.Look up call forward on-code & off-code on the server. Go to Group -> User ->​Utilities->​ Feature Access Codes and check Call Forward’s Off code and On code. Record the related code for late usage.</​ff></​fs>​ 
-{{ :​6.multimedia_video_phone:​features_and_configurations:​video_foward3.png?​nolink ​ |}} 
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-===== Configuration on Akuvox Video Phones ===== 
-<fs medium><​ff sans-serif>​There are two ways to configure Call Forward on Akuvox Video phone. One is using web interface, the other is configuring via the IP phone itself.</​ff></​fs>​ 
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-==== Configure Call Forward via web interface ==== 
-<fs medium><​ff sans-serif>​1.Fill in the BroadSoft account information on the IP phone. The approach is well familiar, however, note that the transport type should be TCP in this case (Alternatively,​ configure the account via IP phone device).</​ff></​fs>​ 
-{{ :​6.multimedia_video_phone:​features_and_configurations:​video_foward4.png?​nolink ​ |}} 
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-<fs medium><​ff sans-serif>​2.Once you finish the account setup, go to Phone-> Call Feature -> Forward Transfer. Fill in the corresponding code on the web page.</​ff></​fs>​ 
-{{ :​6.multimedia_video_phone:​features_and_configurations:​video_foward5.jpg?​nolink ​ |}} 
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-==== Configure Call Forward via IP Phone device ==== 
-<ff sans-serif><​fs medium>​Go to the main menu on Akuvox Video phone, select Phone Setting -> Call Settings -> Always Forward / Busy Forward / No answer Forward to configure related value.</​fs></​ff> ​