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Installer guide

Installer Account is created by the Distributor. Login Installer Account on manage portal of Akuvox cloud.(Please get contact with the technical support for the URL.)

User, to check the end users under the Installer Account. All of the users would be shown here with the information including UID, Name, SIP Account, Room, Email Address, Address, Phone and Creation Time. Click “Add” button to create a new user.

Enter the needed information, which must be entered includes Name, Room Number(It can be room name as well) and Email. Then, click “Submit” button to complete the creation. The email with account information would be sent to the user’s email.

Click “Device” button to check the devices belong to the selected user.

All devices belong to the user would be shown here with the information including MAC Address, Owner, SIP Account, Location, Device Type, Status(Green light means online while gray light means offline.) and Binding Time. Click “Add” to add a new device for the user.

Enter MAC address of the device, and select the Device Type(Select Stair Phone for R27&R29, select Door Phone for R26&R23&R20 and select Indoor Phone for indoor monitors.), after that enter Location,(Used to distinguish the device from others) then, click “Submit” button.

The MAC address of the device should be added to the MAC Library before bound to the user.

Click “Info” button to check the exact information of the selected device.

The exact information is shown as below:

Click “Modify” button to modify the Device Type and Location of the device. Click “Submit” to complete the modification.

Click “Delete” to delete the selected device from the user’s device list.

Go back to User interface and click “Modify” to modify the selected user’s information.

All of the information except UID can be modified here, click “Rest Password” to reset the user’s password, an new email with new account information would be sent to the email after that. Click ”Submit” to complete the modification.

Click “Delete” button to delete the selected user.

Users cannot be deleted if there is any sub-user or device is bound to the user.

Device, to check all of the devices under the Installer Account.

Public Device, to check all of the public device under the Installer Accoount. Users are able to get contact with all of the users under the Installer Account on public devices(As usual, the public devices are R27/R29. This is for brief community scenarios. Currently we have complete community solution for such a scenario, please refer to community manager guide). All of the public devices would be shown here with the information including MAC Address, SIP Account, Location, Device Type, Status and Binding Time. Click “Add” to add a new public device, click “Info” to check the exact information of the selected public device, click “Modify” to modify the information of the selected device and click “Delete” to delete the selected public device. The options are totally similar to personal device.

User’s Device, all of the devices which bound to the users under the Installer Account would be shown here with the information including MAC Address, UID, Owner, SIP Account, Location, Device Type, Status and Binding Time. Click “Delete” button to delete the selected device.

Firmware, to check the available firmwares.

Update, to check or setup update schedules. All of the schedules would be shown here with the information including Version, Device, Status, Updated Time and Created Time. You can also filter the schedules as per the status. Click “Add” to setup a new schedule.

Select the model first, the system will help to select the suitable firmware, and select a time to update the devices. After that, check the devices you want to update for from the device list. Click “Submit” to complete the setup. The devices which checked would be updated automatically at the predefined time.

Only online devices would be updated at the predefined time.

Click “Modify” to modify the schedule, all of the options can be modified freely. And click “Delete” to delete the selected schedule.

Only the schedules whose status is pending can be modified.

Message, to check the message log and send message to the users. All of the message logs would be shown here with the information including Title, Message, Receiver, Receiver Type and Creation Time. Click “Add” to send out a new message.

Enter the Title, Message, and select the receiver(You can select only send to the indoor monitor or SmartPlus or send to both.) Check the destination from the list.

Click “Info” to check the information of the selected message, and click “Delete” button to delete the selected message.

MAC Library, to check all of the devices of the Installer. It is used to track where the goods sold to. The first thing for Installer to do once receive the goods is adding the devices to his own MAC Library. Click “Add” to add the new devices to the MAC Library.

The Installer can only add the devices which has been added to corresponding Distributor's MAC Library to his MAC Library.

Enter the MAC address of the device, and click “Submit” button.

Installer can upload the template to add mass devices by clicking the “Upload File” button.(Please contact with corresponding technical support for template file.) Click “Delete” button to delete the selected device.

Click the Name label to modify the password or set time zone.

Click “Modify Password” button to modify the password. Installer needs to enter original password first, and then enter new password&confirm new password.

Click Time Zone to modify the time zone, all default time zone of installers, users and devices are related to this configuration.